Home / Returns & exchanges EN ID
7-day warranty The 7-day period starts on the recorded delivery date, not the order date or seal-opening date. A suspected manufacturing defect, wrong item, missing item or shipping-related problem may enter review. Damage caused by personal handling, tools or misuse is not covered. Power exchange Yes, while replacement stock is available and the product remains complete, unopened and sealed. Contact Customer Service before sending anything. The request must be submitted within seven days of delivery. A Rp10,000 exchange fee and round-trip shipping are paid by the customer.
How to request Contact our team Contact customer service before sending a return.
Share the details Provide your order information and the evidence below.
Follow the instructions Our team confirms the review and any return steps.
Evidence, fees & timing Returns & warranty What evidence do I need?+ Prepare your name, phone number, delivery address, order number, order channel, issue, product name, shade and power. Attach an unboxing video, a clear photo of the affected lens and a photo of both lenses inside a lens case. Complete the requested evidence within three days after the return form is provided. Returns & warranty Do defective lenses need to be returned?+ For one affected lens, an approved replacement normally does not require the lens to be returned. When both lenses are affected, both must be returned for inspection before replacement. Shipping for an approved defect claim is covered by MIKHAYLOVE. Keep every lens and package until the case is resolved. Power exchange What are the fees and deadlines?+ A Rp10,000 exchange fee and round-trip shipping are paid by the customer. A product may be exchanged once. Send it within three days after receiving the return address. The replacement is dispatched after MIKHAYLOVE receives and checks the returned product. Before you start Keep your order number, lenses and packaging.
Contact customer service → Opens customer service. This page does not submit a claim.
Policy source: 26 September 2026. Live-checkout effective date pending.
